When an employee constantly or continuously fails to attend work as scheduled. In particular when their absence forms a pattern that suggests that the employee is dissatisfied with their work or that their absence could have been avoided. Absenteeism can be considered grounds for dismissal.

Angel ID

A unique identification number given to a registered Angel®

Angels Corner

A private section of the DIAL-AN-ANGEL® website that Angels® can login to using their Angel ID to find information relating to being employed by DIAL-AN-ANGEL


An applicant accepted for registration with DIAL-AN-ANGEL® after having been personally interviewed and fully screened (with all references confirmed verbally). Police clearances and "Working with Children Checks" are undertaken where State Laws allow. They are covered for Workers Compensation, Professional Indemnity and Public Liability Insurances; Superannuation is paid and lodged with an approved fund if the Angel meets the superannuation threshold within a payroll month; Income tax deductions PAYG are made by the Agency and forwarded monthly to the Australian Tax Office (ATO)

Au Pair

An au pair generally lives-in and assists a host family with childcare and/or light housework. The idea of having an au pair is to regard it as a cultural exchange. Although not intended as an employment situation, the au pair is provided with a small allowance (or pocket money). The au pair is usually a traveller from another country and intends to learn about the culture, traditions and language of the host family during his /her stay

Australian Qualification Framework

Specifies the standards for educational qualifications in Australia


The setting out of terms and conditions of employment, along with salary levels, through an industrial agreement between employers and employees


A babysitter provides supervisory/custodial care of children typically on a part-time or an as-needed basis

Background Check

A background check is a review of a person’s commercial, criminal and occasionally financial records

Basic Wage

Introduced in 1907 by Justice Higgins in the Harvester case, the basic wage was the minimum amount that an employer could pay their employees. Based on the need to support a family of five, it was regarded as a fair and reasonable wage for a male without regard to the type of job he did or the industry in which he worked. The basic wage was influential in federal award wage decisions until the mid-1960s when it was replaced by the minimum wage.