Glossary

Angel®

An applicant accepted for registration with DIAL-AN-ANGEL® after having been personally interviewed and fully screened (with all references confirmed verbally). Police clearances and "Working with Children Checks" are undertaken where State Laws allow. They are covered for Workers Compensation, Professional Indemnity and Public Liability Insurances; Superannuation is paid and lodged with an approved fund if the Angel meets the superannuation threshold within a payroll month; Income tax deductions PAYG are made by the Agency and forwarded monthly to the Australian Tax Office (ATO)

Au Pair

An au pair generally lives-in and assists a host family with childcare and/or light housework. The idea of having an au pair is to regard it as a cultural exchange. Although not intended as an employment situation, the au pair is provided with a small allowance (or pocket money). The au pair is usually a traveller from another country and intends to learn about the culture, traditions and language of the host family during his /her stay

Babysitter

A babysitter provides supervisory/custodial care of children typically on a part-time or an as-needed basis

Before/After School Care

Care provided outside school hours. May include transport to/from school and activities, appointments or lessons, assisting with homework, preparing after school snacks and more!

Care8™

The eight-step process that commences with the incoming enquiry, then assessing and planning the quote for the client (or their representative) who may request further customised amendments up to the point they will approve the planning and reassessment in a written format called a Service Agreement. Periodically, the client evaluates DAA in a care-rating (“Care8ing”). To learn more, click here.

Child Care Benefit

A payment made by the Australian Government to families to assist with the cost of child care

Child Care Rebate

A payment made by the Australian Government to assist eligible working families with the cost of child care

Corporate Crèche

Staff provided for childcare in corporate settings including conferences, conventions or company training sessions

Corporate Services

This service is provided where a third party such as a Trustee Company, a legal firm, an Insurance Company, The Office of the Protective Commissioner or a business contract DIAL-AN-ANGEL® to provide fully insured and employed staff for their clients or employees. An invoice is sent to the organisation that is paying for the service, which is provided to the recipient of the service

Department of Human Services

The Australian Government Department of Human Services processes payments for families, including Baby Bonus, Child Care Benefit, Child Care Rebate, Family Tax Benefit A and B, Paid Parental Leave, Large Family Supplement, Multiple Birth Allowance and Double Orphan Pension. Service Centres located in Medicare Offices and Centrelink Service Centres across the country offer a range of payments to support families with their work and family responsibilities