FAQs

Q: How do I contact DIAL AN ANGEL®?

Q: How much advance notice do I need to give in order to make a booking?

Q: Why doesn’t DIAL-AN-ANGEL supply a generic list of rates for all offices?

Q: Should I leave a list of things I want done?

Q: If I book a housekeeper, can I leave the children with the Angel® while I do some errands?

Q: We have pets which are used to being in the house will that be a problem?

Q: If I have made a booking for a general maintenance cleaning service but find that I need extra tasks that are not generally included (e.g. minding the children, doing some ironing, cleaning windows or the inside of a heavily soiled oven, cleaning refrigerator &/or freezer or cupboards) what should I do?

Q: What should I do if I have not allocated sufficient time for the Angel to complete the service?

Q: What cleaning equipment and products do I need to provide?

Q: We have not outsourced our household cleaning before – should I follow-up the Angel while the work is being undertaken?

Q: Why does the Angel need to perform a home safety checklist (Risk Assessment) if they undertake a job longer than 6 hours on a regular basis?

Q: Will the handyman-gardener hold trade qualifications or certification in this field?

Q: Will an Angel come and give me a quote?

Q: What duties may I expect the Hospitality Angels to do?

Q: What happens if my party or event goes overtime?

Q: Do Hospitality Angels wear a uniform?

Q: What products do I need to provide Hospitality Angels?

Q: Do drink waiters have a Responsible Serving of Alcohol (RSA) Certificate?

Q: What is “Angelic News"?

 

Q: How do I contact DIAL AN ANGEL®?

A: You can call us on 1300 721 111 or just email us administration@dialanangel.com

Q: How much advance notice do I need to give in order to make a booking?

A: As much notice as possible however, DIAL-AN-ANGEL is noted for its prompt response to emergency or last minute requests and will endeavour to fill a booking on the same day. For weekend bookings it is advised to book at least the week in advance. We are known to fill emergency bookings within an hour but to secure the Angel most suitable to your requirements, advance notice is preferable.

Q: Why doesn’t DIAL-AN-ANGEL supply a generic list of rates for all offices?

A: DIAL-AN-ANGEL tailors services to meet your requirements and our rates vary accordingly. It is best to call the office located closest to where you need the service for accurate rates for the service required. There are many variables associated with quoting accurately.

Q: Should I leave a list of things I want done?

A: It is wise to advise the Angel exactly what you require at the time the booking is accepted by phone. You may wish to leave a comprehensive list of duties marking your priorities in case the service takes longer to complete than you have anticipated. Please be a little more flexible with time on the Angel’s first visit.

Q: If I book a housekeeper can I leave the children with the Angel® while I do some errands?

A: If it was not in the job description given to the Angel, the responsibility for your child/ren places even the most obliging Angel in an awkward situation. The Angel has been selected for your housekeeping booking on the basis that childcare is not part of the job description and may not be appropriately experienced or skilled to undertake childcare. They are unlikely to have a Working With Children Check or experience in working with children.

Q: We have pets, which are used to being in the house, will that be a problem?

A: Please advise us at the time of booking that there are animals in the house and we will send an Angel who is fond of animals. DIAL-AN-ANGEL also provides pet care services that you may wish to consider using as well if you are going on vacation.

Q: If I have made a booking for a general maintenance cleaning service but find that I need extra tasks that are not generally included (e.g. minding the children, doing some ironing, cleaning windows or the inside of a heavily soiled oven, cleaning refrigerator and/or freezer or cupboards) what should I do?

A: If you request more than one of these extra tasks you will be advised that the booking may be regarded as childcare with housekeeping or as a “Spring Cleaning” service which will attract higher rates.

Q: What should I do if I have not allocated sufficient time for the Angel to complete the service?

A: Call the Agency and advise the coordinator of the situation. The Angel will normally do as much as possible in the time allocated attending to your priorities first e.g. kitchen, bathrooms and living areas. If you are not on the premises, he/she will leave a note explaining exactly what has been done and suggest an appropriate number of hours required for completion of the tasks. If the Angel has no other commitments, he/she may be able to stay longer at your request, to complete the work required. Please notify the Agency if another booking is required.

Q: What cleaning equipment and products do I need to provide?

A: A vacuum cleaner with attachments, fresh liner bags where applicable, mop and bucket, brooms for both inside and outside the residence, dustpan and brush, plenty of clean soft cloths, your preferred cleansers for bathrooms, kitchen and living areas, furniture polish or cleaner, dishwashing detergent, rubbish tin liners, a small 3-step stool for higher areas etc.

You must ensure that all appliances and cords are in good working order and safe to use. If you also require the Angel to wash and iron clothes, linen etc. – you will need to provide laundry detergent and spray starch (if you prefer a finisher for the ironing).

Q: We have not outsourced our household cleaning before – should I follow-up the Angel while the work is being undertaken?

A: If there is a special way you like things to be done, advise the Angel prior to commencement of the service. Then you may ask the Angel to call upon you to check each area as it is completed. Angels have been advised at their interview that this is not a personal attack on their cleaning ability nor a reflection on their honesty.

Q: Why does the Angel need to perform a home safety checklist (Risk Assessment) if they undertake a job longer than 6 hours on a regular basis?

A: DIAL-AN-ANGEL requires an Angel to always assess the likelihood and consequence of any risk hazards to ensure the home is a safe workplace and that the Angel is able to perform their duties appropriately. The Home Safety Checklist provides a good summary about how to treat ongoing risks which also may affect other Angels. For a booking under 6 hours, the Angel will visually undertake a risk assessment but not have to complete the full checklist. The Angel will notify the office of any concerns prior to commencement of the booking.

Q: Will the handyman-gardener hold trade qualifications or certification in this field?

A: This is a non-tradesman service. Angels who undertake these referrals are usually experienced handy-persons and/or enthusiastic gardeners who enjoy using their talent and abilities in the area of home and garden maintenance.

Q: Will an Angel come and give me a quote?

A: The coordinator you speak to when you enquire about the booking will provide an estimate or quote based on what you tell them you require.

Q: What duties may I expect the Hospitality Angels to do?

A: Angels are able to assist with food presentation, table service, washing and drying of crockery, cutlery & glassware and clearing away after the function. You may request them to assist with basic food preparation. Angels with cooking experience and skills suitable for a light brunch or small dinner party can be referred. They also assist with the clearing & washing up as part of the service.

Please note that an exhaustive, specialised or complicated menu will require the allocation of a chef or qualified catering team. Drink stewards are available to assist with the serving of beverages and specialised cocktail waiters may be requested.

Q: What happens if my party or event goes overtime?

A: The Angel will normally be prepared to stay until he or she is no longer required as long as they have no other bookings to attend.

Q: Do Hospitality Angels wear a uniform?

A: For home and corporate functions your Angel will arrive wearing a white shirt and either a black skirt or pair of black trousers. A black apron with the DIAL-AN-ANGEL logo will also be worn.

Q: What products do I need to provide Hospitality Angels?

A: Your preferred kitchen cleansers, dishwashing detergent, rubbish bin liners, garbage bags and an appropriate number of clean tea towels to dry dishes & glasses. You must ensure that all appliances and cords are in good working order and safe to use. It is recommended that a new set of rubber gloves be provided for the Angel to use.

Q: Do drink waiters have a Responsible Serving of Alcohol (RSA) Certificate?

A: Yes. Angels with RSA certificates and drink waiters with many years of experience in the hospitality field are available. Additionally, they all have current clear police clearances.

Q: What is “Angelic News"?

A: Angelic News is our free electronic newsletter sent to Clients and Angels and other associates of DIAL-AN-ANGEL. It contains articles, tips, news, and information which is very helpful for anyone interested in home and family care – and really, that’s just about all of us. You can subscribe here.