FAQs

Q: How do I contact DIAL-AN-ANGEL®?

Q: What are the benefits of being an Angel®?

Q: What is a National Criminal History Check?

Q: What are the DIAL-AN-ANGEL values that are critical Angel behaviours?

Q: What insurance cover do I need?

Q: What happens if a client wants me to register with the Family Assistance Office in a permanent placement position?

Q: What happens when a client approaches an Angel to work for them privately, or when an Angel approaches another Agency with the inducement of bringing clients from DAA?

Q: What is “Angelic News"?

Q: What does DIAL-AN-ANGEL mean when they say they are Corporate Champions?

Q: I want to travel overseas and would like to work as a nanny. Can DIAL-AN-ANGEL arrange this for me?

Q: Who will guide me through the process to apply to work in the UK?

Q: What experience do I need to work overseas?

Q: Do I have to sign a contract?

Q: Do I need a UK Visa and how long can I stay overseas?

Q: I don’t want to be away from home too long; can I go to the UK for just a few months?

Q: What are the working conditions like overseas? Are they live-in positions?

Q: Will I be expected to do all the housework?

 

Q: How do I contact DIAL-AN-ANGEL®?

A: You can call us on 1300 721 111 or just email us administration@dialanangel.com Local office details are listed here

Q: What are the benefits of being an Angel®?

A: There are some great benefits:

  • Flexible hours – Angels can choose to work any three hours or more on days and at times which suit them. You decide whether you wish to work or to be free of bookings during school holidays, weekends, etc.
  • Top rates – competitive market place salaries based around award rates or enterprise agreement grading structures
  • Replacement Angels – if you go holidays or are temporarily unable to provide your services to a client, DIAL-AN-ANGEL can keep the booking open for you by providing a replacement Angel until you can resume working for your client
  • Workplace safety and insurance cover – we take this very seriously and as an employee you are covered for Domestic Workers Compensation, Superannuation and Leave is made available as per the relevant legislation.
  • Minimal administration - we deduct PAYG tax and submit it to the ATO on your behalf so your paperwork and record keeping is minimised. We even provide Payment Summary at the end of each financial year
  • Privacy and security – your personal details are not divulged to clients until a booking is confirmed and only your contact number and first name is given out. Your personal security and safety is very important to us.
  • Prestige – you will be part of a professional Agency with a long established reputation for reliable and quality service. Not only will you further your work experience with one of the most reputable Agencies in Australia but also having DIAL-AN-ANGEL on your resume is highly regarded.
  • Having the knowledge that 24 hours a day, a professional Coordinator is available for consultation and support for emergencies
  • Having all work assignments organised professionally for you by trained Coordinators
  • Ability to transfer working locations if required - offices located throughout Australia
  • Part of a growing team of cohesive Angels  who get together from time to time to share their stories with each other and support each other. Many Angels become firm friends.

Q: What is a National Criminal History Check?

A: National Criminal History Check involves identifying and releasing any relevant Criminal History Information (CHI) subject to relevant spent convictions/non-disclosure legislation and/or information release policies. This process involves all Australian police services. We can assist you by applying online and speeding up the process if you do already have a Police Clearance.

Q: What are the DIAL-AN-ANGEL values that are critical Angel behaviours?

A: As an organisation all of our team members value and exhibit:

  • Integrity
  • Acceptance
  • Compassion (Empathetic and nurturing approach)
  • An appreciation of others
  • A clear understanding of diversity

Q: What insurance cover do I need?

A: All Angels employed by DIAL-AN-ANGEL are covered for Domestic Workers Compensation Insurance. If you employed directly by a client then they will be responsible for Domestic Workers Compensation, Superannuation and withholding PAYG tax as per relevant state legislation.

Q: What happens if a client wants me to register with the Family Assistance Office in a permanent placement position?

A: To become a registered childcare provider you need to:

  • apply to the Department of Human Services
  • have a tax file number
  • meet and maintain any relevant state or territory licensing requirements and restrictions as a registered child carer
  • meet any other requirements required by the Minister for Early Childhood and Child Care.
  • meet the minimum age requirement of 18 or have a recognised qualification that otherwise - determines eligibility for approval as a registered child carer. This includes evidence of a recognised qualification such as nanny, childcare or home-based help.

You can learn more at www.mychild.gov.au

Q: What happens when a client approaches an Angel to work for them privately, or when an Angel approaches another Agency with the inducement of bringing clients from DAA?

A: Our Professional Code of Conduct states that all work assignments should be booked through DIAL-AN-ANGEL and all Angels are employed and insured by us. If an Angel is approached to work privately through a client who they met through DIAL-AN-ANGEL the worker will no longer be insured by DIAL-AN-ANGEL to work for that client. This means the worker then faces many potential risks such as suffering an injury whilst at work in the home without having any compensation to cover them for medical bills or their wages. They also face the potential of having to deal with non-payment of wages, and there is no assurance that their superannuation payments or their tax entitlements will be taken care of which may leave them worse off. DIAL-AN-ANGEL employs all Angels and is committed to taking care of their safety, wellbeing and peace of mind.

Q: What is “Angelic News"?

A: Angelic News is our free electronic newsletter sent to Clients and Angels with the compliments of DIAL-AN-ANGEL. It contains articles, tips, news, and information which is very helpful for anyone interested in home and family care – and really, that’s just about all of us. You can subscribe here. Any suggestions for news items, let us know. We love feedback and want to continuously improve our position as an employer of choice.

Q: What does DIAL-AN-ANGEL mean when they say they are Corporate Champions ?

A: DIAL-AN-ANGEL is regarded as a Corporate Champion as we endorse and encourage workers over the age of 45 years to apply and work as Angels. Refer to the Department of Employment website for more information on the Experience and Corporate Champions Programme.

Q: I want to travel overseas and would like to work as a nanny. Can DIAL-AN-ANGEL arrange this for me?

A: If you meet the criteria we may be able to place you in England either as a Mothers’ Help or as a nanny through our company called Nannies International. Nannies International through the DIAL-AN-ANGEL Group has been providing nannies and au pairs since 1967 and many hundreds of young people have used our professional services to combine work and travel. We offer exciting opportunities for young Australians to live and work in England.

Q: Who will guide me through the process to apply to work in the UK?

We will help you with all the necessary paperwork, visa application and country information. All our overseas families are personally screened and background checked by our partner agencies. We only work with the best agencies and families. You will receive ongoing support and once you reach the UK our partner agency will take over where we leave off. If you are interested in applying as a nanny or au pair fill out our angel application form or visit current vacancies and select UK to see what jobs are on offer.

Q: What experience do I need to work overseas?

A: If you have not worked as a nanny before or do not have any formal childcare training you may be placed as a Mothers’ Help. This is where the mother normally does not work or works from home. There is no sole charge care of the children. If you have had experience and/or child care qualifications you could be placed as a sole charge nanny if your application is successful.

Q: Do I have to sign a contract?

A: To work in England there is no contract as you are an independent traveller, paying your own airfares to and from London. It is recommended that you do have something in writing from the family to ensure there is no misconception about the responsibilities and role you are attending.

Q: Do I need a UK visa and how long can I stay overseas?

A: Successful applicants travel on the Tier 5 Youth Mobility Scheme for the UK (YMS) which can be issued to Australian and New Zealand Citizens aged between 18 - 30 years old, inclusive. This UK Tier 5 Visa is granted for 2 years enabling you to work and travel throughout the UK within this 2-year period. It can be applied for online, but usually assistance is given by the Australian agent. Obviously anyone with a British passport or Ancestry visa is allowed to travel freely.

Q: I don’t want to be away from home too long; can I go to the UK for just a few months?

A: Most English families request a 12-month commitment from both nannies and Mothers’ Help. They do not like to employ staff for less than 12 months because change every few months can be disruptive to their children’s routines.

Q: What are the working conditions like overseas? Are they live-in positions?

A: Positions are generally live-in. You will be provided with your own bedroom  and usually have your own bathroom en-suite or share a bathroom with the children. Occasionally a flat is supplied. Full details of the living arrangements will be detailed in the advertisement.

Q: Will I be expected to do all the housework?

A: No. You would be responsible for keeping the house tidy and clearing up after the children. You are expected to do everything for yourself and the children – washing and ironing included. Most families employ a cleaner to do the main household chores such as cleaning bathrooms, kitchen floors etc.